Aceand Charcoal

Privacy Policy

Aceand Charcoal is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, make bookings, or participate in our poker events.

  • This policy applies to all personal information collected through our website, phone, email, or in person.
  • By using our services, you consent to the practices described in this policy.
  • We may update this policy from time to time; the latest version will always be available on our website.

Information We Collect

Types of Personal Information

We collect personal information that is reasonably necessary for our functions and activities, including: contact details (name, email, phone number), booking details (date, time, number of guests), payment information (processed securely), and poker event registration details (player name, skill level, dietary requirements).

  • We do not collect sensitive information unless required by law or with your explicit consent.
  • We may collect information automatically through cookies and analytics tools (see Cookie Policy).
  • We do not collect financial information beyond what is necessary for payment processing.

How We Collect Information

We collect personal information directly from you when you make a booking, register for a poker event, subscribe to our newsletter, or contact us. We may also collect information from third parties, such as payment processors, with your consent.

  • Direct collection: website forms, phone calls, emails, in-person.
  • Automatic collection: cookies, server logs, analytics.
  • Third-party sources: payment gateways, social media platforms (if you interact with us there).

Use and Disclosure of Personal Information

Purposes of Use

We use your personal information to process bookings and registrations, communicate with you about your reservations or events, provide customer support, improve our services, and comply with legal obligations.

  • Booking management: confirmations, reminders, changes.
  • Event coordination: player lists, dietary requirements.
  • Marketing: with your consent, we may send promotional emails.
  • Legal compliance: record-keeping, tax, and regulatory requirements.

Disclosure to Third Parties

We do not sell your personal information. We may disclose your information to third-party service providers who assist us in operating our website, processing payments, or managing bookings, under strict confidentiality agreements. We may also disclose information if required by law.

  • Service providers: payment processors, email marketing platforms, booking systems.
  • Legal requirements: law enforcement, courts, or government agencies.
  • We ensure third parties comply with Australian privacy laws.

Data Security and Retention

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure servers, encryption of data in transit, access controls, and staff training on privacy obligations.

  • Technical measures: SSL encryption, firewalls, secure payment processing.
  • Organizational measures: limited access to personal information, confidentiality agreements.
  • Regular review of security practices.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, we securely destroy or de-identify the information.

  • Booking records: retained for a reasonable period for business and legal purposes.
  • Marketing consents: retained until you withdraw consent.
  • Secure deletion methods: shredding, digital erasure.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details below.

  • We will respond to access requests within a reasonable timeframe.
  • We may need to verify your identity before releasing information.
  • There is no fee for making a request, but we may charge a reasonable fee for providing access.

Opt-Out and Complaints

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us, and we will respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Cookie Usage

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

  • Types of cookies: essential, functional, analytics, marketing.
  • We use third-party analytics (e.g., Google Analytics) with anonymized IP addresses.
  • For more details, see our Cookie Policy.

Contact Us

Privacy Contact

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at: [email protected] or +61 2 8394 5120. You can also write to us at 12 Card Lane, Melbourne VIC 3000, Australia.